Complaints

Complaints Procedure

In order to improve our services, we carefully analyse and process every complaint that we receive. We operate a formal complaints handling procedure. A client’s complaint will be acknowledged promptly and we will try to resolve the problem within eight weeks of the client telling us about their complaint.

If a client has a complaint arising from their relationship with Blacktower Financial Management (Switzerland) Sàrl
the products or services provided to them, the client should contact our complaints management function by either:
a) sending an email to complaints@blacktowerfm.com
or
b) sending a letter to Complaints Management, Blacktower Financial Management (Switzerland) Sàrl, Rue du Vieux-Marche 10 1260 Nyon Switzerland